My sex doll arrived damaged. Can I return her?

My sex doll arrived damaged. Can I return her?

Please contact us if you encounter any problems, such as receiving a damaged doll. We want to help you find a satisfactory resolution as soon as possible.

1. Act immediately. If your package arrives with external damage, please reject the parcel at your doorstep. If the delivery agent insists, kindly ensure a formal note of conditional acceptance due to the damaged package.

2. Take pictures. If the doll is not what you ordered, or if you found damage after opening the package, take pictures and record an unboxing and inspecting video. Take photos of the internal & external box and the doll when checking it.

3. Do not use the doll. No playing or dressing her up. It could be considered as accepting the product.

4. Contact us. Please message us via the "Live Chat" link located at the footer. Kindly specify as detailed as possible the exact problems, and provide clear photos and unboxing videos when reporting an issue.

5. Stay calm. We understand your anger and frustration. However, angry social media or forum posts will not help this process. Please first allow us to assist you. During communications, please stick to the facts, be clear about the issues, and be respectful. Remember that we want you to find a satisfactory solution.

Can I claim your guarantee after I have used the sex doll?

No. Due to strict hygiene regarding adult products, we will not accept the return of your sex doll after it has been used. However, customer care is essential. Hence, if your doll is damaged, please message us via the "Contact Us" link located in the footer below, so we can discuss it and devise a viable solution.

How does the resolution process work?

We’ll do our best to guide you through the resolution process. In the meantime, understanding the following may help give some perspective.

Our Position: Please understand that not all disputes presented to us are honest. Therefore, we must protect manufacturers from false claims, so the evidence required is significant. We are a vendor listed at TDF and are vetted. Although this doesn't guarantee a trouble-free purchase, you can trust us to be legitimate and trustworthy.

The Manufacturer's Position: We only work with trusted doll manufacturers who genuinely want to resolve issues, focusing on facts and resolution.

Our Relationship with the Manufacturer: Both the manufacturers and we want satisfied customers and want to help. Still, sometimes it takes work to separate the responsibilities. We have a legal agreement, which is the order you made. There is no formal agreement between you and the manufacturer. However, based on our relationship with the manufacturers, they are always willing to be responsible for any genuine defects. Although the contract is between us, we may involve a manufacturer in the discussion if a doll has factory defects.

Order Fulfillment Responsibilities: We are responsible for order fulfillment. If we cannot fulfil the order, we will proceed with a refund. As shipping is part of the order, even if it is 'outsourced' to the manufacturer or a shipping agent, we are responsible for delivery too.

Shipping Responsibilities: The vendor is responsible for shipping, but liability extends only to their stated shipping policy at the time of the order. Customers should always check the vendor's shipping policy and the conditions of sale.